Welcome to Neofuture. We value your trust and are committed to providing high-quality women’s products like menstrual cups, sterilizers, Pregnancy support belt and heat patches. Please read our Refund and Return Policy carefully before making a purchase on https://neofuture.in.
1. General Policy
Due to the personal hygiene and intimate nature of our products, we follow strict quality and safety standards. To protect the health and safety of our customers, certain items are not eligible for return once opened or used.
2. Eligible Returns
You may request a return or replacement under the following conditions:
The product received is damaged, defective, or wrong item delivered
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in its original packaging with all tags and seals intact
Sterilizers and heat patches may be eligible for return only if unused and unopened.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Used or opened menstrual cups
Products damaged due to improper use or negligence
Items returned without original packaging
Products purchased during clearance or special discount sales (unless damaged)
4. Refund Policy
Once your return is received and inspected:
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method only
Shipping and handling charges are non-refundable, unless the return is due to our error
If a replacement is preferred, we will ship the replacement product after verification.
5. Return Process
To initiate a return, please follow these steps:
Email us at [Insert Support Email] within 48 hours of delivery
Share your order number, product details, and clear photos or videos showing the issue
Our support team will review your request and guide you through the next steps
Returns sent without prior approval will not be accepted.
6. Cancellation Policy
Orders can be cancelled only before shipment
Once the order is shipped, cancellation requests will not be accepted
To cancel an order, contact us immediately at [Insert Support Email].
7. Shipping Damage
If your package is visibly damaged at the time of delivery, please:
Do not accept the package, or
Take clear photos/videos and contact us immediately
This helps us resolve the issue faster with our logistics partners.
8. Health & Safety Disclaimer
For hygiene and safety reasons, returned products must meet our return eligibility conditions. Neofuture reserves the right to refuse returns that do not comply with this policy.
9. Changes to This Policy
Neofuture reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Us
For questions regarding returns, refunds, or cancellations, please contact us:
Company Name: Neofuture
Website: https://neofuture.in
Email: info@neofuture.in
Phone: +91 94961 09340